Chatman is an innovative Open SaaS platform designed to revolutionize customer interactions on WhatsApp. It leverages the power of WhatsApp Cloud API, offering a versatile range of features suitable for businesses of various scales. The platform is segmented into four plans - Basic, Growth, Premium, and Enterprise - each tailored to meet different organizational needs.
One of the core features of Chatman is its ability to create both basic and advanced chatbots. These AI-driven bots facilitate smart conversations with customers, enhancing engagement and improving response times. The platform's Team Inbox feature is available across all plans, ensuring that multiple team members can connect and interact with customers instantly.
Chatman also offers unique segmentation capabilities, like Static and Live segments, allowing businesses to personalize customer interactions more effectively. The Audience Manager is another standout feature, providing a comprehensive view of contacts who have interacted with your business.
For a 360-degree customer view, Chatman's Customer 360 feature consolidates customer data, enhancing customer care. Additionally, the platform keeps businesses updated with Real-time Notifications on user and system events.
Team roles and group features ensure that chats can be assigned and managed effectively within departments, enhancing the organization's internal communication. Advanced features like Assignment Rules streamline the chat assignment process, ensuring efficiency.
The platform also includes a Basic Chat Widget for real-time communication and a DND manager for managing user templates and opt-out keywords. QR codes for easy user invitation to WhatsApp accounts and an Agent Assist feature are also notable inclusions.
For businesses looking to measure customer satisfaction, Sentitrack offers CSAT/NPS surveys. Custom Events allow for the creation of dynamic segments or campaign triggers, while Analytics provide crucial data insights.
Broadcast features like One-time, Triggered, Recurrent, and Drip Campaigns cater to various marketing needs, ensuring regular customer engagement.
Power features include Instinct AI for conversational AI, Customer Journey for chatbot automation, Webhooks for real-time data payloads, and Multiple WABAs for managing multiple numbers without changing the console. The Advance Chat Widget and Programming Interface are advanced tools for enhanced user experience and API management.
Integration with external platforms like WhatsApp Commerce, Shopify, Shiprocket, Zapier, Pabbly, Make, Amazon SNS, SMTP Email, and Google Sheets extends Chatman's functionality, making it a comprehensive tool for e-commerce and automation.
Finally, Chatman offers varied support options, including Standard Support, Priority Support, a Customer Success Manager, Annual Support Plans, and Consultation with Chatbot Experts, ensuring businesses have the necessary support for their operations.
Chatman thus stands out as a comprehensive solution for businesses looking to enhance their customer interaction and engagement on WhatsApp.
