WhatsApp for Travel Industry

Boost travel agency bookings & Generate more leads

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Acquire

Generate leads through "Click-To-WhatsApp" Lead ads for better conversion. Implement WhatsApp Chat Messenger on your storeforont and convert your prospects to clients using a collaborative team inbox. Retarget leads with personalized offers on hotel packages & holiday activities

Convert

Use travel bots to collect information on the destination, budget, number of pax, & date of travel, and share customized itineraries. Handle travel inquiries 24/7 through Bots by integrating your FAQS. Collect all travel-related documents such as passport, visa, verification and etc.

Engage

Create a segment and push personalized promotional messages to your group travellers. Set up a sequence (drip campaign) to push relevant travel updates in different intervals. Update the changes in the tour schedules to your travellers in a timely manner

Application landscape for Travel & Tourism Industry

WhatsApp Business API simplifies communication, from promoting deals, offering discounts to scheduling servicing in the same conversation thread

  • 1

    Promote offers

    Send contextual offers and promotions through WhatsApp. Retarget leads with personalized offers on hotel packages & holiday activities. Push seasonal offers & deals and increase your travel bookings

  • 2

    Reduce drop-offs

    Share final proposal and itinerary on WhatsApp as PDFs. Take booking confirmations and payments on WhatsApp

  • 3

    Digital Asset Management

    Set up WhatsApp automations to collect the required documents based on travel destination. Enable customers to share information like passport copies, identity cards, COVID certificates and more over an encrypted platform

  • 4

    Automate travel update

    Create a drip campaign sequence to deliver relevant travel updates at different intervals, keeping travelers informed.

  • 5

    Repeat bookings & boost loyalty

    Encourage customers to join loyalty program to avail added benefits. Make it easy to re-book packages at set intervals. Send travel package recommendations based on previous purchases using WhatsApp campaign. Keep customers up-to-date with news and media mentions of your agency/company

  • 6

    Post-purchase engagement

    Integrate with CRM to maintain seller records. Take cancellations and issue refunds through conversations

Why travel agencies use WhatsApp to converse with travellers?

65% of business travellers use WhatsApp to book flights and hotels
58% of business travellers use WhatsApp to communicate with their travel companies.
52% of business travellers use WhatsApp to get travel advice and information
45% of business travellers use WhatsApp to resolve travel issues
WhatsApp can help travel companies increase sales by 15%
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FAQs

How can Chatman enhance customer support and lead generation for travel agencies?

Chatman provides round-the-clock customer support and agent availability, using features like Team Inbox and Real-time Notifications. It can automate FAQs specific to travel, and share important documents and brochures, improving lead generation and customer service efficiency.

What Chatman features create delightful travel experiences for customers?

Chatman can be integrated into websites and social media for lead generation, utilize Static and Live Segments for personalized recommendations, and offer continuous customer support. It also enables sending regular updates like itineraries and automated notifications for offers and discounts.

How does Chatman assist in qualifying leads and managing follow-ups in the travel sector?

Chatman's Audience Manager and Custom Events features help in qualifying leads by collecting detailed travel preferences and integrating this data for tailored customer experiences. Its automation capabilities can also be used for sending broadcasts about new travel packages and automating responses to travel-related queries.

Can Chatman handle travel bookings and payments?

Yes, Chatman's capabilities include handling travel package customizations and requirements, sharing itineraries, and confirming bookings. It can integrate with payment systems to facilitate smooth and secure transactions directly within the chat interface.

What post-purchase support and customer engagement services does Chatman offer for travel agencies?

Post-purchase, Chatman offers features like Sentitrack for collecting customer feedback, which is crucial for the travel industry. It can automate update notifications, handle complaints and requests interactively, and assist in rebooking and loyalty program engagements, enhancing the overall customer experience.

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