Conversational AI

AI engine to analyse chat conversations, detecting user intent, answering queries automatically and handling off-target conversations

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Intent Builder

Create an intent and add multiple Utterances to let Instinct AI answers automatically. Discover which intents are most regularly queried and gain a deeper understanding into the interests of your users

Recommendations

Browse through real time recommendations for intents that are failing or not performing well to improve coverage by adding more variations

Catch All

When Instinct AI fails to understand user utterance, you can choose one of the option to manage the bot failure without degrading user experience

Features for future ready business

  • View 360° Chat History of Every Customer

  • Access all Customer & Team Conversations

  • Label Potential Customer Conversations

  • Add Private Notes and Colloborate

  • Answer FAQs with Canned Responses

  • Send WhatsApp Catalog to convert

  • Send Contextual Reply on WhatsApp

  • Export Chat History in a Single click

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WhatsApp Conversations

Automate Chats to Manage Customer Expectations on WhatsApp & Boost Engagement

Lead Qualification
  • Lead Qualification
  • Service Bookings
  • Order Tracking
  • Surveys & Feedback
  • Event Registration

Lead Qualification

Enhance your lead funnel and streamline lead qualification with Chatman's cutting-edge, real-time, and dynamic lead qualification jouneys. These bots engage leads effectively, pose relevant questions, assess lead quality based on responses, and segment them according to intent and quality. This strategy ensures your sales team dedicates their efforts to high-value opportunities, increasing efficiency and productivity

Service Bookings

Generate payment links dynamically on the go for your product and service bookings, whether handled by a bot or as part of a campaign sequence.

Order Tracking

Automate essential tasks such as order tracking, order management, inventory tracking, and notifications through WhatsApp with Chatman. Additionally, Chatman facilitates notification flows for all types of orders, including Cash on Delivery (CoD) orders, tracks abandoned carts, and provides engagement analytics for customer orders, all within the WhatsApp platform.



Surveys & Feedback

Leverage automated surveys to pose targeted questions, conduct feedback campaigns using chatbots, and effortlessly store customer responses in Google Sheets or your CRM without the need for manual intervention. This approach enhances efficiency in gathering valuable customer feedback and insights.

Event Registration

Automate participant registration for your events via WhatsApp using chatbot-initiated interactions. Keep a close eye on message tracking, send rates, open rates, and click-through rates to ensure no opportunities are missed or fall through the cracks. This approach helps streamline event management and engagement monitoring.

Automate Business

Automate marketing, sales, service, and support while maintaining a personalized touch

Sales
  • Sales
  • Support
  • Marketing
  • Automation

Proactive sales made easy

Manage conversational workflows with intelligent routing rules for your sales team, while monitoring conversation quality and ensuring customer information security.

WhatsApp Key Stats

70% of users check WhatsApp on daily basis

Collaborative support system

Collaborate with your teammates through internal notes & quick replies to provide great, consistent & speedy customer service experience.

WhatsApp Key Stats

1 BIlion messages per day

Upsell with promotional messaging

Integrate with WhatsApp Commerce to market and re-target more efficiently by automating personalized broadcast messages, drip campaigns, flash sales and delivery reminders.

WhatsApp Key Stats

73% Android Users & 22% iOS Users

Deploy AI Chatbot at scale

Save time & energy no need to manually respond to routine sales or support inquiries. Automation lets you capture more leads and connect with more contacts.

WhatsApp Key Stats

89% Higher Average CSAT Rating

WhatsApp Advantage

Simple conversations to end-to-end human-centric automations

FAQs

How can the Intent Builder feature enhance customer service in the retail industry?

Identifying and improving intents that are not performing well can be done with recommendations in the travel and hospitality industry. As a result, they can provide more comprehensive and helpful AI chatbots for customer inquiries by adding more variations to intents related to bookings, travel advisories, and local attractions.

How can healthcare providers use recommendations for intents in their AI systems?

Providers can identify and improve underperforming intents with real-time recommendations. They can ensure better coverage of patient inquiries, such as appointment scheduling, prescription refills, or general health questions, by adding more variations to these intents.

How can financial institutions use the Catch All feature when AI fails to understand user utterances?

To manage instances of misinterpretation of customer queries by the AI, financial services can use the Catch All feature. In complex situations such as loan processing or investment advice, this ensures a seamless user experience by redirecting to human support or offering alternative options.

How can educational institutions leverage the Intent Builder for handling student inquiries?

Course information, enrollment procedures, or campus facilities can all be created and managed by educational institutions using the Intent Builder. As a result, AI chatbots can provide accurate and helpful answers to common student questions automatically, improving the overall student experience.

In what ways can the travel and hospitality industry improve their AI chatbots with intent performance recommendations?

Identifying and improving intents that are not performing well can be done with recommendations in the travel and hospitality industry. As a result, they can provide more comprehensive and helpful AI chatbots for customer inquiries by adding more variations to intents related to bookings, travel advisories, and local attractions.

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