New customers are naturally curious about your business, and they anticipate a prompt response when they reach out. Send an automated welcome notification to greet customers and prevent any potential loss.

Engage customers even outside business hours by deploying out-of-office notifications. Setup message for unavailability and assure customers that their inquiries will be addressed upon your return.

Personalize your interactions by configuring welcome messages, welcome-back messages, and unavailability messages using user and system attributes. Incorporate details such as the customer's first name, agent name, and company name to make messages relevant.