WhatsApp for E-commerce

Scale E-Commerce Revenues & Create an End-to-End Customer Experience

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Acquire

Attract Shoppers Attention with Compelling Ad Campaigns. Improve Accessibility with User-Friendly WhatsApp QR Codes. Utilize WhatsApp Links to Reach out to Masses on Social Media

Convert

Promote your products, accept COD & pre-paid orders on WhatsApp. Send personalized messages and provide complete shopping experience for your customers through WhatsApp

Engage

Send automated order confirmation and billing updates, and automate responses for support with non-code chatbots. Enroll customers in your loyalty programs and update them on points schemes and personalized special offers.

Application landscape for D2C Brands

WhatsApp Business API simplifies communication, from promoting deals, offering discounts to scheduling servicing in the same conversation thread

  • 1

    WhatsApp Storefront

    Enable product discovery and purchases by bringing your product catalog to WhatsApp.

  • 2

    Tailored Recommendations

    Enhance customer engagement by providing personalized product recommendations that boost sales and increase average order value.

  • 3

    Effortless Checkout Process

    Simplify the ordering process by offering seamless checkout and payment options directly within WhatsApp

  • 4

    Deliver Exceptional Support

    Provide on-demand, round-the-clock support to meet customer demands and foster loyalty.

  • 5

    Enhance Post-Purchase Experience

    Ensure a phenomenal post-purchase experience by offering timely product order and delivery updates, payment reminders, and more for peace of mind.

  • 6

    Boost Customer Lifetime Value

    Address customer needs in real-time to build trust, enhance retention, and maximize upselling opportunities, ultimately improving customer lifetime value

Why D2C brands use WhatsApp to converse with shoppers?

Over 70% of D2C brands use WhatsApp to communicate with customers.
80% of customers prefer to communicate with D2C brands via WhatsApp.
58% of D2C brands use WhatsApp to collect customer feedback.
WhatsApp can help D2C brands improve customer engagement by 30%.
WhatsApp can help D2C brands increase sales by 20%.
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FAQs

How does Chatman's Audience Manager assist in customer segmentation for e-commerce?

Audience Manager enables precise segmentation based on shopping behavior and preferences, allowing e-commerce businesses to tailor their marketing and sales strategies for different customer groups.

Can Chatman's Real-time Notifications update customers on their orders and promotions?

Yes, real-time notifications inform customers about order status, shipping updates, and exclusive promotions, enhancing customer engagement and satisfaction.

How do Custom Events in Chatman drive targeted marketing in retail?

Custom Events trigger specific marketing actions based on customer behaviors, like browsing history or past purchases, enabling personalized marketing approaches and increasing sales opportunities.

Can Drip Campaigns in Chatman nurture long-term customer relationships for e-commerce brands?

Drip Campaigns allow for automated, sequential messaging to customers, such as follow-ups on purchases, loyalty program invitations, and product recommendations, fostering ongoing engagement.

How does Chatman's Sentitrack feature aid in customer feedback collection for retail businesses?

Sentitrack collects and analyzes customer feedback post-purchase, providing insights into customer satisfaction and areas for improvement in product offerings and service.

Chatman - Truly enterprise.

Most Innovative in WhatsApp - Get early access to new features by partnering with Makerobos and built end-to-end shopping experience on WhatsApp

GPT Laced Product - Achieve lightning-fast time to value with GPT-powered WhatsApp bots built by Makerobos using most advance GPT models

Powerful Analytics - Gain triple advantage of analyzing customer behavior, understanding purchasing patterns & doubling down on upselling opportunities with Makerobos robust analytics platform

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