The Net Promoter Score (NPS) Chatbot, driven by the WhatsApp Business API, is a potent tool for assessing customer sentiment. It's a dynamic way to gauge how likely customers are to recommend your business, product, or service to others. It starts by posing the key question, "On a scale of 1 to 10, how likely are you to recommend our product to a friend or colleague?". Based on responses, customers are classified into detractors, passives, or promoters. Leveraging this WhatsApp bot for your business helps to understand the product or service you offer.