Canceling hotel bookings manually is a time-consuming, monotonous, and lengthy process. How about setting up an automation bot and making this process easy and quick? Let the AI bot step into your agent's shoes and ask the customer for information to identify themselves. To make it even better, the chatbot will take care of the timeline and associated fees and policies before confirming the cancellation and will also share a downloadable PDF document to serve as a reference. Another advanced feature of the chatbot involves collecting feedback, suggesting alternative dates, rescheduling the stay, and completing the refund process within the chatbot. Is it just what you need right now?
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